Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of VoxScrape (the “Service”), operated by infin8 LLC, a company registered in the United States (“we”, “us”). Further detail is on our About page. By creating an account, subscribing to a plan, or using any part of the Service, you agree to these Terms.

If you are using the Service on behalf of a company or other organisation, you represent that you have the authority to bind that organisation, and “you” refers to that organisation.

If you do not agree to these Terms, do not use the Service.

VoxScrape collects publicly accessible information from a set of supported data sources, returns it to you as structured records, and offers optional AI processing of those records (scoring, enrichment, summarisation, message drafting, and audience simulation).

The Service is provided on a credit basis. Each plan includes a monthly allocation of credits, and each operation consumes credits at a published rate. Current rates are shown on the pricing page and on each source’s detail page.

We may add, modify, or remove data sources and features. Where a source becomes unavailable upstream, we will remove or disable it rather than return degraded results.

You must be at least 18 years old to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must provide accurate registration information and keep it current. We may suspend or terminate accounts that we reasonably believe contain false information or are being used in breach of these Terms.

One account is intended for one customer. Sharing credentials across organisations, or reselling access to the Service without a written agreement, is not permitted.

The Service collects publicly accessible information only. It does not bypass authentication, defeat access controls, or retrieve data from behind a login or paywall. You must not attempt to use the Service to do any of those things.

You agree not to use the Service to:

• Collect data in violation of any applicable law, including data protection and anti-spam law in your jurisdiction and your recipients'.
• Send unsolicited bulk messages, or to build lists for that purpose where the recipients have no lawful basis for contact.
• Compile or resell dossiers on private individuals, or to target anyone on the basis of a protected characteristic.
• Collect special-category personal data (health, biometric, political, religious, sexual orientation, or similar) about identifiable people.
• Harass, stalk, defame, or endanger any person.
• Reverse-engineer, resell, or white-label the Service without a written agreement.
• Circumvent credit metering, rate limits, or plan gating, including by automating account creation.

You are responsible for how you use exported data. We provide a collection and processing tool; the lawful basis for contacting anyone in your export, and compliance with GDPR, CAN-SPAM, CASL, or any other applicable regime, is yours to establish and document.

Subscriptions are billed in advance, monthly or annually, through our payment processor. Your credit allocation is granted at the start of each billing period.

When you start a run, we place a credit hold sized to the number of results you requested. When the run completes, the hold is settled against the results actually returned and any excess is released back to your balance automatically. Results are capped at the size of the hold, so a run never consumes more credits than you authorised.

Subscription credits are allocated per billing period and do not roll over. Top-up credit packs, available on Starter and above, are added to a separate balance. Full detail is on the Refund & Billing Policy page.

Prices may change. We will give notice before a change takes effect for your subscription, and you may cancel before renewal if you do not accept the new price.

The Service depends on third-party platforms whose availability, structure, and policies are outside our control. A source may change, rate-limit, or become unavailable without notice.

We do not warrant that any particular source will return a specific volume of results, or any results at all, for a given query. Where a run fails, credits are released back to your balance as described in section 5.

The Service is provided without any uptime commitment unless separately agreed in writing.

We own the Service, including its software, interface, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active.

You own the data you export. We claim no ownership over your run results, your uploaded inputs, or content you generate using the Service. We do not sell your exports, and we do not use the contents of your runs to train models.

You grant us only the limited licence needed to operate the Service: to process your inputs in order to run the operations you request, and to store your results for the retention period applicable to your plan.

Run results are stored for a limited period that depends on your plan, after which a scheduled job deletes them permanently. Export anything you need to keep before the retention window closes.

Account records, subscription history, and credit-ledger entries are retained for as long as your account exists and for the period afterwards required for tax and accounting purposes. See the Privacy Policy for detail on personal data.

The Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that results will be complete, accurate, current, or fit for any particular decision. AI-generated output in particular may contain errors and should be reviewed before you rely on it.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from your use of the Service.

Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your use of the Service, your exported data, your outreach to any person, or your breach of these Terms or of any applicable law.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access until then.

We may suspend or terminate your access immediately if you breach these Terms, if your payment fails and is not resolved, or if your use poses a legal or security risk to us or to third parties. Where circumstances allow, we will contact you first.

On termination, your right to use the Service ends and stored results are deleted in the ordinary course of the retention schedule.

We may update these Terms as the Service changes or as the law requires. The “last updated” date above always reflects the current version. Where a change materially reduces your rights, we will give reasonable notice before it takes effect. Continued use after that point constitutes acceptance.

These Terms are governed by the laws of the United States, where infin8 LLC is registered, without regard to conflict-of-laws rules. Before starting formal proceedings, please contact us at support@voxscrape.com so we can try to resolve the matter directly. Nothing here removes any mandatory consumer protection available to you where you live.

Questions about these Terms can be sent to support@voxscrape.com, or through the contact page.